Terms of Service
These are the OptitechAutomation terms of service. They govern your subscription to the platform built by Cristian in Torbay, Devon. UK contract law. England & Wales jurisdiction. Plain English. Draft pending solicitor review — final v1.0 will be published before any real customer signs up.
Draft notice. This terms of service document is a live policy as of May 2026. It is being reviewed by a UK solicitor specialising in B2B SaaS contracts. The final v1.0 will be published before any paying customer signs up, and Founders' Cohort customers will receive the final text by email prior to platform go-live. The Pledge clauses on monthly cancellation and no exit fees are non-negotiable and will not change.
Monthly subscription. No tie-in.
Billing
OptitechAutomation is billed monthly in GBP. Your subscription starts on go-live day and renews on the same day of each subsequent month. Stripe takes payment automatically. We email an invoice on the 1st of every month with the line item and VAT calculation.
Setup fee
Setup fees (£249 Standard / £999 Growth / £2,499 Dominator) are charged once on platform go-live. Setup is waived for first-in-county trades. Setup fee is non-refundable after go-live except where the 30-day money-back guarantee applies.
VAT
All prices on the website are net of VAT. UK VAT at the standard rate (20%) is added at invoice. We are UK VAT-registered (registration number on the contact page). Reverse-charge VAT applies for B2B customers outside the UK but we are UK-only and don't expect to use it.
Founders' Cohort rate-lock
Founders' Cohort customers (first 50 to go live) lock the founding prices for as long as the subscription stays continuous. Detail in the pledge. A continuous subscription is defined as no cancellation period exceeding 30 days; brief pauses for invoicing issues are not breaks.
Cancel any month. One click.
Cancellation
Cancel any time from the dashboard. The button is at Account → Subscription → Cancel. Your subscription ends at the end of the current month. No exit fee. No "retention call" process. No 30-day notice clause.
30-day money-back guarantee
Standard and Growth tiers carry a 30-day money-back guarantee from go-live. If you don't book 10 customers in your first 30 days live, we refund your full setup fee and your first month subscription, you keep your data export. To claim: email Cristian within 30 days of go-live. Dominator and Empire are bespoke and refunds are negotiated.
Refunds for other reasons
We don't pro-rata mid-month cancellations as standard, but we will if there's a service outage that materially affected your trading week. Email us. We're reasonable.
Termination by us
We reserve the right to terminate with 30 days notice for: non-payment after two reminders, gross breach of acceptable-use, or sustained abusive conduct toward staff. Otherwise we don't terminate active subscriptions.
We are the processor, not the controller.
For customer-of-customer data (the end-customers booking your services), you are the data controller and OptitechAutomation is the data processor under UK GDPR. We process the data only to deliver the service to you.
Your customer list stays yours
We do not sell, rent, market to, or otherwise commercially exploit your customer list. Ever. Even after you cancel. Even if we're acquired (which we won't be, per the pledge). This is a foundational platform commitment.
Data export
Export your data in CSV and PDF at any time during your subscription, in one click from the dashboard. Post-cancellation, the export remains available for 90 days. No fee.
Data Processing Agreement (DPA)
A standard DPA forms part of your subscription contract, covering UK GDPR Articles 28-32 obligations. The DPA is appended to the live terms-of-service document and signed alongside the subscription agreement.
What you can't do.
Standard acceptable-use stuff. None of it is going to surprise a reasonable trade. In summary, you may not:
- Use OptitechAutomation to conduct unlawful activity in the UK.
- Resell or sublicense the platform without prior written consent.
- Attempt to reverse-engineer the platform code or scrape data en masse beyond your contracted use.
- Use the SMS or email features for spam or non-consensual marketing.
- Process special-category personal data (e.g. health data) beyond what trades-relevant compliance requires.
- Abuse the support function — Cristian is a real person; please be civil.
Breach of acceptable use can result in termination with notice (30 days for most breaches, immediate for unlawful activity).
Uptime & service levels.
We commit to 99.5% monthly uptime for Standard/Growth, 99.9% for Dominator. Excludes planned maintenance (advance-notified) and force-majeure events.
Breach of SLA in any month entitles you to a pro-rata service credit on the following month's invoice. Detail in the live SLA appendix to the terms-of-service.
Standard SaaS limits.
OptitechAutomation is provided "as is" with the warranties expressly given in these terms and no others. Our maximum aggregate liability in any 12-month period is capped at the value of the subscription fees you paid in that period.
Nothing in this section limits our liability for death or personal injury caused by negligence, fraud, or anything else which under English law cannot be limited or excluded.
You agree to indemnify us for losses arising from your unlawful use of the platform or breach of these terms.
England & Wales. No surprises.
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
No US arbitration clauses. No off-shore venue. No class-action waivers. Standard UK contract terms apply.
How we update them.
We may update these terms occasionally to reflect platform changes, new features, or legal updates. For material changes (e.g. anything affecting pricing, cancellation, data rights), we give 30 days written notice by email, and Founders' Cohort customers have the option to cancel under the existing terms before the changes take effect.
For minor changes (e.g. clarifying language, fixing typos), we update the page and bump the version number with no notice required.
Version: 1.0. Last updated: 24 May 2026. See also: privacy policy, our pledge, contact.