Drainage Booking Software UK — For CCTV, Jetting, and Repair Crews
Sunday night, December, a Plymouth restaurant's kitchen drain backs up at 11pm. Two domestic blockages in Torquay are in the diary for Monday. A commercial CCTV survey for a property-management firm is booked for Wednesday afternoon. OptitechAutomation is drainage booking software UK shops actually need — emergency dispatch in under 30 minutes, CCTV photo reports done from the van, jetting logs that pass a COSHH audit. Built in Torbay by someone who's watched real drainage crews work in real Devon winters.
- ✓ 30-min dispatch
- ✓ CCTV photo reports
- ✓ Jetting log per job
- ✓ Flat £599/mo
Commercial drainage doesn't come from per-lead bidding.
Domestic emergency unblocks come from Google and word-of-mouth. Commercial CCTV survey contracts come from property managers who chose you years ago and never want to think about drains again. Neither route fits Checkatrade's per-lead model. We talked to 14 UK drainage firms in 2024; not one made commercial money on a marketplace. Your retained customers want a booking page they can use themselves at 9am Monday morning — without a Checkatrade ad blocking the screen. That's what drainage booking software has to do. Yours, not the marketplace's.
Emergency dispatch in < 30 minutes
Customer books an emergency slot at 11pm. Auto-allocation picks the on-call crew nearest the post-code. Engineer's phone wakes up, customer gets an ETA SMS.
CCTV photo upload, offline
Engineer takes the photo down a manhole at the back of an industrial estate where signal dies. Photo saves locally, syncs when the van comes back to signal.
Customer report PDFs, branded
Auto-generated PDF report with photos, defect codes, recommended remedial work. Branded with your logo. Lands in the customer's inbox within an hour.
Migration from Joblogic
Joblogic exports CSV. We import customers, recurring drain-maintenance contracts, CCTV survey history, jetting logs. Most drainage shop migrations land in a long weekend. Cristian sits with you on screen-share for the first three live bookings.
Photo, code, position, defect. Done in the field.
Most drainage booking software treats a CCTV survey as a generic "job." Ours treats it as the structured document it actually is — a series of defects, each with a WRc-compatible code, a position in metres from the manhole, a photo, and a severity grading. Engineer captures the lot on his phone in the back of the van. The customer report PDF auto-generates with your branding. Property managers who get one of these reports tend to keep coming back; CCTV is the revenue line that compounds.
Emergency dispatch
11pm Sunday booking through your customer page, deposit paid, allocation engine picks the nearest on-call crew. Engineer's phone wakes him. ETA SMS to the customer. From booking to crew rolling: under 30 minutes.
CCTV photo upload
Each defect: photo, code, distance from manhole entry, severity. WRc-style coding supported. Photos save offline, sync when signal returns.
Customer report PDFs
Branded PDF auto-generated when the engineer marks the job done. Photos, defect map, recommended remedials, quote. Property managers love this — they can forward it to the building owner without re-typing anything.
Jetting log per job
Litres of water, nozzle used, root cutter deployed, chemicals if any. Logs persist on the job record forever. Useful for COSHH and for proving thoroughness when a customer disputes the bill.
Recurring drain maintenance contracts
Restaurants, care homes, schools — quarterly or six-monthly drain runs auto-create the calendar entries 30 days out. Engineer turns up. Customer gets an SMS the day before. Recurring revenue compounds without anyone in the office chasing.
The proof goes straight to the customer.
Drainage disputes go one of three ways: "you didn't actually do it," "you broke my pipe," "the price's wrong." Photos kill all three. Our drainage booking software builds photo capture into every job — before, during, after. Customer signs on the engineer's phone. Sig and photos lock into the job record. If a customer disputes the bill six weeks later, two clicks and you've got the evidence. The customer portal shows every job, every report, every invoice — they self-serve, you stop fielding "where's my CCTV report?" calls.
£599 a month. No exit fees, no contract.
Drainage is underserved by the software market. Joblogic does it but charges per-user-per-month and wants an annual lock-in. Most other drainage booking software is either CCTV-only or aimed at municipal authorities. Ours is built for 1-to-30-crew commercial drainage shops — £599 a month for 5 crews, £1,749 for 25, £3,599 unlimited. GBP, monthly, cancel any time. No setup fee for the first drainage shop in your UK county.
For UK drainage firms, not US-styled "field service."
One-month subscription. No annual lock-in like Joblogic.
One-click CSV/PDF. Yours, forever, on cancellation too.
I'm Cristian, in Torbay, Devon. I built drainage booking software because the trade is criminally underserved.
Most drainage shops I've talked to are still running on a paper diary, a WhatsApp group, and a spreadsheet of customer details that lives on someone's laptop. The proper drainage software you can find (Joblogic, mainly) is built for fleet operations of 50+ vans and priced for big-co budgets. Nobody's built tooling for the 1-to-30-crew shop that does most of the work in this country. So we did. CCTV surveys from the phone. Jetting logs that hold up to COSHH. Emergency dispatch in under 30 minutes from a customer-facing booking page. Recurring drain-maintenance contracts that schedule themselves. All for £599 a month flat.
I run OptitechAutomation from Torbay. UK hours, weekends off, but always nearby. Book the 20-minute call. No card needed. If we're not the right fit for your drainage shop, I'll say so on the call.
Book the 20-minute call →More for UK trade owners.
Checkatrade alternative →
The £1,800/year math, how to leave, what to do next.
Jobber UK alternative →
GBP, VAT, CIS — built for UK shops, not North America.
Plumber booking software →
For drainage shops with a plumbing arm. Same calendar.
HVAC software UK →
For drainage shops doing commercial mechanical work.
Twenty minutes. No sales script.
We'll ask about your drainage shop, your crews, your week. If we're not the right fit we'll say so. Then we send the intake form.