Built for the realities of Drainage.

The 3am booking, taken while you sleep

Drainage is the most nocturnal trade there is. Blocked drains do not wait for office hours, and the customer standing in two inches of water at 3am will hire whoever can be booked right now. If your answer is an answerphone, they are already ringing the next result.

An OptiTech Automation booking page is open all night. The customer books the emergency slot, pays a card deposit into your own Stripe account, and the job reaches your on-call crew the moment it lands. You wake up to a paid booking, not a missed call.

Daytime work rides the same rails. Letting agents book recurring gully and gutter work, householders book surveys, and the emergency lane stays clear for the jobs that genuinely cannot wait. One calendar, three very different kinds of customer, no double-booking.

Deposits, because 3am promises are cheap

Every drainage operator knows the 3am ghost: the panicked caller who books a call-out, then finds a plunger, and never answers again. The van rolls, the crew burns an hour, nobody pays. It is the trade’s most predictable loss.

A deposit taken at the moment of booking rewrites that. The customer with money already committed answers the door. The one who was never serious does not get past the payment screen, and your crew’s night is spent on jobs that exist.

Refunds stay in your hands. If you cannot attend, or the customer cancels in good time, you refund the deposit from your own Stripe account like any other card payment. The deposit is not a trick. It is a filter, and honest customers pass through it without noticing.

CCTV surveys and the paperwork that follows

Survey work is a records business. The CCTV footage, the stills, the observations, the recommendation: they end up in a report, and often in front of an insurer or a solicitor on a house purchase. When that call comes months later, the job file has to be findable and complete.

Engineers attach photos, CCTV stills, notes and customer signatures to the job from the app, on site, as soon as they have a connection for the upload. The record lives with the job, not on a memory stick in a glovebox, and insurance-job paperwork draws from the same file.

Repeat commercial work comes from exactly this file. The facilities manager who gets a tidy record with stills and recommendations books the follow-up jetting with the same firm, because the firm clearly has the history. Paperwork is not admin in drainage. It is marketing.

Wet vans, dry vans, the right kit to the job

Dispatch in drainage is really about kit. A jetting job needs the jet-van. A survey needs the camera. Sending the wrong van is a wasted journey both ways. You set which crews and vans take which job types, and bookings are routed to the ones that can actually do the work.

The crew sees the job, the history and the access notes before they arrive. You keep the final say, and the 4am job goes to the crew that is actually on call, not the whole group chat.

Crews and on-call rotas change weekly, and the board keeps up. Mark who is on call and what their van carries this week, and night jobs land with the right crew without waking you. That is the entire point.

One flat price

From £199 a month plus a one-off £129 Onboarding Investment on the Start-up Stage, for up to five crew, or £599 plus £249 on Standard for up to fifteen. Flat within the stage: not per user, not per booking, no per-lead fees. A stormy week of emergency work costs the same as a quiet one.

There is no contract. Cancel any month with 30 days notice; your customer and job data exports as CSV whenever you want it. The price is on the page because chasing a quote for software is nobody’s idea of a good afternoon.

Who this is not for

A one-van operator doing daytime unblocks for a couple of letting agents, phone always in pocket, may not need a platform yet. If the phone always gets answered and the diary never double-books, keep the money.

OptiTech Automation is for drainage firms running crews: nights covered by rota, survey work generating reports, insurance jobs demanding paperwork. If missed night calls are a number you would rather not calculate, this is built for you.