UK GDPR trade software, built safe by default.
How we keep your business, your customers, and your data safe. In writing, not just in marketing.
- 01
Your data is yours, and protected
OptiTech Automation operates in accordance with the UK GDPR and Data Protection Act 2018, hosted on secure EU servers. Export your data as CSV files from your own settings page, any time. We never sell your data or your customers' data.
- 02
Your team gets exactly the access their role needs, nothing more
Every team member gets their own login and only the powers their role needs. Contributors draft, editors edit their own work, a manager reviews before anything goes live, and every account change is written to an audit log.
- 03
Payments handled by regulated providers
Payment is taken at booking through Stripe, an FCA-authorised payment processor, either in full or as a deposit authorised on the card. OptiTech Automation never holds your funds, and disputes go through Stripe, not us.
- 04
No lock-in, ever
The Pledge is a binding contract clause: cancel any time with 30 days' notice, no exit fees, your data in your hand. If we break it, you can walk and recover pro-rated fees.
- 05
Customer privacy by design
When customers book through your page, you are the data controller and we are the processor. Strictly-necessary cookies only by default; functional cookies require opt-in. No third-party ad tracking.
- 06
One operator, accountable
Built and run by one named solopreneur in Torquay, Devon. Plain-English contracts, no outsourced ticket queue, and a real person answerable for every decision.
- 07
If the one operator is unavailable
OptiTech Automation is run by one person, a sole trader in Torquay, and the contract is written so that never traps you. Your deposits never pass through us: they are paid into your own Stripe account at the moment of booking. Your data export is yours on request, delivered the next Business Day and never later than five, and the Pledge gives you 30 days' notice with no exit fees. If we ever cannot serve you, you take your export and go.
- 08
Deposits, cancellations and the 14-day right
A deposit is taken at the moment of booking, into your own Stripe account. It is a payment, not a card hold, so there is no authorisation that quietly expires after a few days. Your customers keep their rights under the Consumer Contracts Regulations 2013: a booking made online is a distance contract and the customer may cancel within 14 days. Because the booking form makes no express request to start work inside that window (regulation 36), a customer who cancels inside it owes nothing for work not yet done, a deposit taken inside the window is returned when they cancel, and a no-show charge inside the window may not be enforceable. Outside the window, your published cancellation terms apply.
Questions about safety or your data?
Ask the operator directly. No sales script, no ticket queue.