New feature13 August
Search everything from the top bar
One search over bookings, customers, workers, services and quotes. A name, a postcode or a reference takes you straight to the record. Press Ctrl and K, or tap the magnifier.
Recent upgrades
The platform keeps moving
A running timeline of upgrades to the OptiTech Automation platform over the last two months. Everything here is live today, written in plain English so you can see exactly what each one does for your business.
New feature. Something you could not do before.
Improvement. Something that now works better.
Protection. Your money, your customers and your account, kept safe.
Under the bonnet. Plumbing you never see but benefit from every day.
August 2026
Improvement13 August
See where your pending quotes are waiting
The Quotes page now groups waiting quotes by how long they have sat unanswered, from sent today to three days or more. Chasing the older ones is usually where the money is.
Under the bonnet13 August
Job chat joins your data exports
Chat threads are included in your full data export and follow the same tidy-up rules as the jobs they belong to. Your records stay complete and your storage stays clean.
New feature13 August
Job chat between the office and the worker on site
Every job can carry its own message thread. The office writes from the booking screen, the worker gets a notification and answers from the job on their phone, and the conversation stays attached to that job for good.
Improvement13 August
A heads-up on services coming due
The Customers page shows who is due a recurring service in the next 30 days, with reminders already handled automatically. Plan the diary before the phone rings.
Protection13 August
More breathing room if a card payment fails
A failed subscription payment now comes with 10 days of grace and clear reminders along the way before anything is paused. Trades run on real cash flow, and the platform respects that.
New feature13 August
Customers pick their area on your booking page
Multi-area businesses can let customers choose their patch, or type a postcode, right on the landing page. The picker appears once your services differ between areas, and the list adjusts to what you offer there.
New feature12 August
Services tailored per area
Untick the services you do not offer in a particular patch. Customers there simply do not see them, and the booking system politely declines anything that slips through.
Protection12 August
Plan limits shown straight
Worker limits are now stated exactly as they are, with a clear path to talk to us when your team is growing. No invented numbers, no pressure.
New feature11 August
Run more than one service area under one business
Each area gets its own centre, radius and team, and bookings are matched to the right area automatically. Built for businesses dominating more than one patch.
New feature11 August
The Launch Locker: guided setup with a document drop
New businesses drop their price lists, certificates and details in one place, and the platform is built around them. Less typing, faster go-live.
Under the bonnet2 August
A platform-wide quality sweep
Dozens of small fixes across the whole app in one pass, from button states to edge cases in booking flows. The kind of work you feel as things simply behaving.
July 2026
New feature24 July
Travel reach per worker
Each worker can have their own travel range, and bookings check the service radius at the moment of booking. The right person goes to the right job without anyone doing the maths.
New feature23 July
Rota planning with leave protection
Plan the week ahead with approved leave automatically blocking bookings. Nobody gets booked onto a job while they are on holiday.
Protection22 July
A fairer way to assess reviews
Reviews assess the work across seven measures instead of one blunt score, and they inform rather than punish. Your workers get a fair picture, and so do you.
Under the bonnet22 July
Reliability hardening across the platform
Deep checks on permissions, data access and recovery paths, with an automated readiness check that runs before changes ship.
New feature14 July
Join without a phone call
Businesses can now sign up and set themselves up end to end, with a safety net watching every step. The phone call is there if you want it, not because you need it.
Improvement13 July
Smarter worker dispatch
The system weighs distance, qualifications and fair sharing of work when assigning jobs, so assignments make sense without the owner refereeing.
Protection13 July
Refunds and disputes done properly
Clear, consistent handling for refunds, cancellations and payment disputes, matching the published policy word for word.
Improvement6 July
Deeper control of your public page
More ways to make your booking page look and read like your business, from layout choices to per-product presentation.
This page rolls forward as new upgrades ship. If something here would change how your business runs, we will talk you through it in plain English.